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Behind the Scenes at Jungle Disk - New Proactive Approach for Customer Support

By Juan Diaz
Mar 23, 2017

At Jungle Disk, we pride ourselves on the exceptional level of support that we give to every customer. Our support phone number is listed directly on our website (1-888-573-8649) and you can reach us during our business hours (Monday-Friday, 8:00 a.m. - 5:00 p.m. Central Time) via phone or chat. You can also open a support ticket with us by emailing, support@jungledisk.com, any time.

The support team has now decided to take a proactive approach for our customers by trying to identify accounts with configurations and/or settings that we could offer advice around. At the beginning of this year, we started reaching out to customers proactively to help with different account scenarios such as:

Our team has been working with these customers to adjust configuration settings and make sure they are backing up the data they need. We believe by doing so we will ensure our customers are using the Jungle Disk software properly and efficiently to yield the best experience possible.

If you have any questions about your account, feel free to contact our support team and we’ll be happy to help.