By Mario Trejo
Nov 2, 2017
At Jungle Disk we on the support team stay busy helping customers with their software installs, back up jobs, and everything in between having to do with Jungle Disk. To say there is never a dull moment is a understatement. So why do we in the support team write blogs every week? Well for one we aren’t the only team that writes blogs every week all the teams do. But we in support tend to blog about customer success stories or maybe even common practices that maybe some of our customers may not know.
I know when the team was asked to start working on our blogs there were lots of questions. Who will actually read this? How long does each blog have to be? What if we run out of ideas? Who wants to go first? Well all of the questions were answered fairly quick. We found out lots of people read our blog posts, current customers and may be just someone researching our products. We found that some of our customer refer to our blogs for guidance or ideas on how to utilize our products better. We found our support team sending blogs to our customer who needed customer support. We have not run out of ideas yet mostly because we realized there are lots of things we can write about almost every day.
If some of you haven’t each week usually our blog in support is written by a different team member. We have somewhat of schedule but sometimes if someone has a great idea for a blog and wants to write it that week we let them. So who went first when we first started? I don’t even remember at this point but I’m sure they were just as nervous as I was the first time I wrote my blog, but then realized that this is actually a good way to communicate to our customer besides troubleshooting a issue. This is a even better way to communicate to a potential new customer that may be interested in Jungle Disk. So the answer to the question “Why Blog” seem to be very obvious. Why would you not Blog?