By Miranda Ward
Jul 26, 2018
This summer, I’ve been working on a chatbot to help enhance a customer’s experience. I’ve been able to learn about how chatbots work and how careful you have to be in piecing together a conversation that will collect information from its user.
Ultimately, the goal of this chatbot was to ask what a customer needs help with and then pass that information off to a human if the problem isn’t something that can simply be solved using the chatbot. In order to do this, it took a lot of research into what solutions currently exist and if I could use them with Google’s Dialogflow. However, this turned out to be difficult because Dialogflow has only recently become available and was still being developed on as I used it. Because of this, sometimes I had problems that took me longer to solve because it didn’t seem like anyone else had run into or fixed the problem I was having or there wasn’t enough documentation on it.
I’ve had such a great time working for Jungle Disk and I wouldn’t change a minute of my experience. I would like to thank the 80/20 Foundation for making this internship possible, Students + Startups for providing me the amazing opportunity to work with an incredible startup and Geekdom for providing the space for startups.