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What to Look for in a Cloud Backup Solution

By now, most businesses and consumers know the importance of implementing a cloud-based backup solution because single points of failure and natural disasters can occur. Organizations want to know that they are storing their data in a highly secured environment. However, with so many providers in the marketplace, it’s important to consider key points in selecting an off-site backup provider. Here are a few things to consider:

  • Storage Capacity- Can your business’ data grow with no restrictions on storage capacity? And does the provider offer unlimited storage and what is the allotted space before you’re charged on anything above and beyond? It’s important for customers to be able to scale up or down to meet their business’ needs.

  • Storage Efficiency by Compression (Data Deduplication) - Be sure the provider you choose has file versioning and adjustable retention policies. With file versioning, you have the ability to keep and maintain multiple versions and as far as retention, the ability to retain data for certain number of years/periods based on business or compliance requirements.

  • No Annual Contracts - With today’s competitive landscape, no one should be locked into an annual contract with one provider.

  • Security Practice - Look for military-grade AES-256 encryption at rest and outbound. Always consider the locations of your data centers and ask who has access to your data. It’s important that only you, the customer, holds the encryption key to access your business’ data. Does the cloud provider keep multiple copies of your data for redundancy? Be sure that the cloud provider uses extended validation SSL/TLS certificates, which requires verification of the requesting entity’s identity to further add layer of security.

  • Recovery Process - In the event of needing to restore, be sure your provider allows file/folder level restore and if the software requires a full restore, which can take a long time and thus affect business continuity.

  • Regulatory Requirements - Since various industries such as medical and financial services face specific compliance requirements, be sure your cloud backup provider is HIPPA and FINRA compliant. Should an organization be out of compliance, they can face hefty fines. In the case of HIPPA, the Omnibus Rule requires that both the healthcare provider and any vendor dealing with electronic protected health information (ePHI) to be HIPPA compliant.

  • U.S-based Support - Is it important to your organization to have U.S. -based phone and chat support? If this is important, be sure support is located in the U.S. not outsourced to another country in a call center environment.

Once again, we recommend that all businesses implement a cloud-based (remote) backup. There is a general rule to maintain at least 3 back up copies of your data via locally, external and off-site (cloud). By following this rule, you can at least mitigate any downtime a company can experience and also ensure you always have a safe copy of your business’ critical data. To learn more about Jungle Disk, please reach out as we would love to talk to you about our offerings.

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