Product Information by Juan Diaz Mar 15, 2018 Five Common Reasons You Missed a Backup It is important to ensure that are continuously running healthy backups. When troubleshooting why a backup did not run with customers, we find that there are a few common reasons why a user may have missed a backup. Here are some of the common reasons: #5 AV/Firewall Depending on the antivirus/firewall software you use, the software may confuse Jungle Disk as a potential threat, since the Jungle Disk software scans your directories and files during the backup process. Luckily, this is an easy fix and can be prevented. The guide below will help you add exceptions to your antivirus and firewall settings so that it will exclude Jungle Disk from setting off these warnings. Guide: Add Exceptions to AV/Firewall #4 File in use Another common issue we see is from Jungle Disk not being able to access a file during a backup. This occurs frequently with db files such as Outlook .pst files or SQL backups. Since Outlook uses the .pst file on your computer, it will lock that file while Outlook is open. A quick workaround for this is to make sure to FULLY close out of Outlook before running a backup. SQL backups are also still possible, but you will want to create a database dump or .bak file and add this file/dir to your backup configuration. #3 Service not Running If you notice that you have missed a backup for one or more consecutive days, this could mean that the service may have stopped on the machine backing up. To check this, you will want to open Services and restart the Jungle Disk service. The guide below will show you how to locate the service and restart it. Once the service has started, we recommend running a manual backup to capture any edited or new data. Guide: Restart Jungle Disk Service #2 Disable Backups button If you notice that the service is running and you continue to miss a backup, check to see if the backups are enabled on your computer. There are two sections you will need to check for this. The first is on the activity monitor itself next to the Start Backup button. As you can see from the screenshot above the backups are disabled and the “Next scheduled backup:“ reads “None scheduled.” Simply click on the “Enable Backups” button and you’re back in business! The next thing you will want to check is the backup job itself. This will be within the “Configure” window. You will want to select the backup job that is not running and make sure the “Allow this backup job to run” box is checked. And finally, the number one reason you may have missed a backup is… #1 Your Computer Is turned off/laptop was closed It may seem silly but most of the time your backup didn’t run because the computer was not turned on. This occurs more frequently with laptops since most the time you will close your laptop when it is not being used. If on a desktop, you may want to check your power saving/hibernation settings. The best way to remedy this is to change the scheduled time of your backup so that it runs while the computer is still on and connected to the internet, or you can schedule the computer to backup as soon as possible if a backup was missed. These settings can be found within the Configure window under the Schedule section of the backup job. Having these settings in place should help you keep up-to-date with your backups. You can also enable backup reporting to be emailed to you if you want to keep a closer eye on your backups. Hope this article answered some questions. As always, if ever you have any questions, our support team is here to help!