Cyber Talk Radio: Managed Security Services for Businesses

Bret Piatt, CTR Host, and Jarret Raim of Bitdefender - Episode 130 of Cyber Talk Radio

This past Saturday, March 23, episode 130 of Cyber Talk Radio hit the air on 1200 WOAI and iHeartRadio streaming. I was joined by Jarret Raim, founder of managed security services at Bitdefender, to discuss why it's important for businesses to implement modern security technology and tools to reduce risk to their information.

To start off the episode, I have Jarret describe his experience so far during the three months he’s been working at Bitdefender, a company founded in Romania and now expanding to the U.S., including San Antonio. Contact Jarret at [email protected] if you’re interested in learning more about Bitdefender’s presence here in Texas!

Bitdefender is historically a product company, but now they’re expanding to managed security services. What got Jarret interested in security services? He first worked as a software developer, and then moved to a company called Denim in San Antonio to work with security and help people. I mention CyberDef Dojo, a San Antonio-area meetup for those interested working in cybersecurity. The commercial cybersecurity industry in San Antonio is strong, and we talk about how we’re looking forward to seeing public stuff in the city soon. Next, I ask Jarret an important question: What should people be doing in cybersecurity? From a Bitdefender perspective, antivirus and malware protection are the most important things to be aware of. If you’re a tech-focused business, building on standard IT groundwork is essential. To do that, invest in engineering, which will make everything else inherently better. If you’re not tech focused, purchasing tools and products is helpful and minimizes work on the business end. What are some tips for businesses when using and managing Wi-Fi and security with employees? Software-as-a-service (SaaS) can be helpful for making smart financial and business choices, depending on the scale of your business’s needs. We then move on to discussing local tech growth! Cybersecurity companies at Port San Antonio and other places have some secrecy about their presence in the city, which is inherent when working with government and military entities. San Antonio is a great place for creating and fostering a talent pipeline for government operations. We talk about Target’s breach and their current response of spending much more on security operations. Jarret’s noticed more and more security startups popping up that are aimed to help other businesses set up security and maintain it.

After the break, we talk logistics for those more tech-focused businesses. Security analysts are difficult to hire. Jarret emphasizes importance to maintain a 24/7 capability, which can be done by overhiring and training in that department. San Antonio College has impressive analyst training programs that can be a great resource for local talent. It’s also important to plan for growth within the company and security department. Ideally, a business will have applications security developers who understand compliance and security, but those people are in high demand, and therefore are hard to find. Businesses should prepare to pay a lot for training costs — due to rapidly evolving threats, software and applications, it is vital that you make sure your team is caught up, though not everyone on your team should be a deep expert in everything. Jarret goes ahead and gives us some more tips for developing a security team! You should interview people in person to make sure they're a good fit for your company’s culture. I ask Jarret why we should even bother with training? Couldn’t we use artificial intelligence (AI)? He thinks that although machine learning and AI are getting better, at the end of the day those technologies should be used to free up time for security analysts to make the important decisions, which are constantly evolving and increasing in complexity. Here’s a recent Cyber Talk Radio episode that delves deeper into AI and related issues.

What questions should businesses ask their managed security service providers? The most important question is whether they’re assigned a security account manager. What signifies a good managed security service provider is that they need to have an established person that the business already trusts and communicates with for when a problem arises. To assess this, ask yourself: What is my business receiving now from our managed security service and what will they do when a security problem does occur? Do I know who to call? To round out this episode, Jarret says that unless you’re an existing large enterprise, a managed security service provider will probably benefit your business. If someone’s trying solve compliance issues, what should they do? Compliance is the bare minimum and is not specifically designed for any business.They are no real security benefits to checking boxes, so make sure you are looking at the bigger picture.

Listen to the full episode replay to learn more about managed security services.

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