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Data Security Technician

Company Description

Jungle Disk helps businesses to efficiently protect and recover data with continuous backups and encrypted cloud storage. We’re obsessed with safeguarding business-critical records and educating our customers on how to be safe from malware, ransomware, network intrusions, and data leaks. We serve thousands of customers across the globe and offer our customers multiple products beyond backups and cloud storage to help with their digital record protection needs such as password management, email archiving and security awareness training for their employees. Jungle Disk is headquartered in San Antonio, Texas with core values focused on self-motivated growth; a can do, will volunteer attitude; and the desire to have hard candid conversations in a professional manner.

What We’re Looking For

What You’ll Do

You’ll be helping us build and foster relationships with existing and new partners by interacting with them daily via phone calls, live chats, and service tickets to provide information in response to inquiries about our products and to resolve technical issues. You’ll be expected to display excellent troubleshooting abilities by using logic and reasoning to identify the strengths and weaknesses of potential solutions then coming to a timely conclusion to effectively communicate to the customer. You will work on a small team of highly engaged and motivated individuals who are passionate about solving problems and being available for customers and each other. You will have the support of your peers and are expected to support your peers in return.

What We Offer