Customer-Centric: How Your Feedback Helps Drive TeamPassword Product Features
TeamPassword was developed to solve a personal problem: an unorganized, outdated spreadsheet and too many sticky notes for any sane person to keep track of. My colleagues and I badly needed a better, more secure system to keep track of passwords and logins. We wanted an alternative to LastPass and DashLane. We wanted a password manager that would address the specific issues our team was facing: facilitate more efficient collaboration; safely and easily share passwords between colleagues, contractors, and internal teams.
As we got deeper into development we uncovered more and more functionalities that had to be addressed. The evolution of this product has taken six years. And today, after joining forces with Jungle Disk’s cybersecurity arsenal, TeamPassword continues to grow and adapt in order to meet the needs of our small business users.
These six important features were developed because of specific requests from our users— and more are on the way!
The original idea for TeamPassword was built around the need to easily share passwords between team members. The Groups Feature has been a defining function of our software since the very beginning. We created the feature to allow administrators to set up “groups” for the different departments in their company. Or, create client-specific groups to share access with the staff who work directly on that account.
Nearly 60 percent of TeamPassword users are agencies that manage tens or hundreds of client accounts. Another 30 percent are startups that are growing exponentially and hiring new employees on a weekly basis. We started getting complaints that admins needed a more efficient way to bulk add (or delete) users to relevant categories of logins. The improved process and functionality of the Groups Feature is a direct result of this feedback. Now, customers are saving an average of 120 minutes when onboarding new employees and clients. With just a few clicks, your new hire has all the login information they need to start contributing immediately.
The first version of the Chrome extension launched at the end of October 2012. We got a flood of feedback from our developer friends who often use Chrome as well as Safari, and Firefox for their jobs. We quickly got to work building extensions for Safari and Firefox. Now our extensions cover all three of the world’s top browsers so that users can enjoy efficient access to all their accounts without ever leaving their favorite browser window. The extensions allow you to access TeamPassword without having to navigate to our website. Simply click the icon installed in the top-right corner of your browser, type in your master password, and you’ll have immediate access to all your stored logins.
In analyzing data from nearly 39,000 TeamPassword users, we noticed that an overwhelming amount of you (almost 80 percent) are using Google apps. This prompted us to create a Google Sign-In feature that allows you to access your TeamPassword account without having to type in your master password (provided you’re already logged into your google account.) This automatic authentication saves users even more time by using Google’s secure login system to verify your identity. Combined with our browser extension, this feature ensures your workflow is hurdle-free.
When we first developed TeamPassword, we figured most businesses were using about 40-50 logins. We were confused when some of our bigger business clients told us that the system was running really slow. We never anticipated that the average user would manage 147 logins. Today, we regularly see companies storing over 300 unique passwords in their vault. Now we run all our performance tests against a 1500 password average so you’ll never get slowed down again.
Since we know that most clients are managing nearly 150 logins, we realized it was highly likely that some of those accounts were being ignored. A customer requested to see which logins were most ‘stale’ for security purposes, so we built a “re-order” list into the Groups feature that allows users to view apps in order of when they were added. The “oldest first” shows you which apps haven’t been managed recently so that you can update passwords to keep them secure, and maintain accounts that have been left sitting for too long.
Your feedback is essential to the growth of TeamPassword.
Our secure password manager, combined with Jungle Disk’s network security, encrypted backup, and email archiving services provide small businesses with the protection, adaptability, and peace of mind they need to stay focused on the tasks at hand.
Our easy password manager is built to save you time. We will continue to develop new features — and improve existing ones — based on the needs of our customers. Your continued input will help us become the top password manager available. And we aim to be the best!
Leave us a message on Twitter to let us know what features you’d like to see in 2019.
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