This week, I got a call around 30 minutes before I was supposed to take off for the day. This call was in reference to a Net Promoter Score (NPS)...

I recently came back from vacation and I was getting back into the swing of things at work. It usually takes me a couple of days to reacquaint myself work...

A couple of weeks ago, I got a support call with a customer who was frantic to restore their data off their computer that had crashed. I was able to...

You see it all the time. You buy a product and you are too busy with other things and you forget to set it up. You get that gym membership,...

I have been on the Jungle Disk support team for a little over two years now. I’ve experienced a lot of different troubleshooting situations with customers. Through observation over...

With the New Year, you hear everyone talk about resolutions that may or may not be kept. At Jungle Disk, the team talks about being healthier, getting stronger, or being...

At Jungle Disk, we on the support team stay busy helping customers with their software installs, back up jobs and everything in between. To say there is never a dull...

Here at Jungle Disk, we are always working towards improving our products and team for a better customer experience. Recently we have released software upgrades of our workgroup and server...

At Jungle Disk, we give our customers the power to control their backups and the way they archive their data. We also give the admins of the account the power...

Our customer support team is challenged every day with a variety of troubleshooting issues. We have customers that need to know how to backup servers, NAS devices and personal computers....

Our support team runs into many different scenarios when it comes to helping customers restore their data with the Jungle Disk software. There tends to be some common scenarios that...